- Our rooms and suites are available from 14.00 on your day of arrival.
- We ask that rooms are vacated by 11.00 on your day of departure.
- If you are planning to arrive after 20.00, please inform us beforehand.
Arrival & departure
Reservations & Deposit
Your booking is binding once we have receipt of the deposit of € 200 or confirmation that you have taken out holiday cancellation insurance.
- You can pay your deposit by credit card
- Sparkasse Kufstein
IBAN: AT37 2050 6077 0007 8392
The booking conditions of the Austrian Hotel Industry (DE) apply.
In case of cancellation, the deposit will be returned minus an administration fee of €30.
- Up to 1 months before arrival: no cancellation charges
- Up to 1 week before arrival: 70%
- Less than 1 week: cancellation charges of 90% of the booking fee
As the unexpected can happen from time to time, we recommend for your security that you take out holiday cancellation insurance, such as that offered by the Europäische Reiseversicherung. The premium is about 5% of the booking price.
Neither we nor our guests like cancellations. No one likes the thought of having to cancel their well-deserved holiday. However, as a hotel, we must inform our guests that in cases of cancellation, we must bill the costs if we are not able to re-sell the room.
The Hotelstorno Plus insurance: an overview
- Cancellation cover
- Holiday curtailment cover
- Cover for late arrival for a booked stay
- Cover for an unavoidable extension of a holiday
- Search and rescue costs, including helicopter rescue
Take out holiday cancellation insurance with the Europäische Reiseversicherung (DE) now! Once you’ve done this, please let us know your policy number.
- Bed-and-breakfast option: If you wish to book this option, the cost is € 15 less than the half-board price per person per day.
- No smoking: All rooms are no smoking rooms. Smoking is permitted on all room balconies, and on the terrace.
- Methods of payment: We prefer cash or EC-card payments. You are also welcome to pay by Visa or MasterCard.
- Dogs welcome: You are welcome to bring your friendly four-legged friend with you if you tell us beforehand. This costs € 16,00 per day (without food). Please bring your dog’s basket or blanket with you. Please also understand that, for reasons of hygiene, dogs are not permitted in the restaurant and wellness & bathing area (also the bathing pool). In certain circumstances we may ask for a final cleaning fee.
- Packages & special offers: The various package weeks and special offers cannot be combined with each other. In cases of doubt, the price that appears on the price list applies.
- Arrival: If you arrive by rail, we will gladly do our bit for the environment and pick you up from Fieberbrunn station (max. 4 persones, if booked directly).
- Pickup from Salzburg airport can be arranged, at a cost of € 125 per journey.