Key facts about your holiday in the Kitzspitz

Our booking terms

The prices listed are per person and day including all taxes. Only visitor tax of € 2.80/day is charged extra. (payable by those aged 15 and over)

Various package weeks or special offers and discounts cannot be combined with one another. In case of doubt, the prices in the price list apply. Any services that are not availed of cannot be redeemed in cash.

In addition, booking terms in Austrian Hotel Regulations apply.

Reservation & Deposit

For a booking to be binding we require that you take out travel cancellation insurance and pay a deposit of € 250.00. The remaining amount for the holiday can be transferred beforehand or paid on site, whatever you prefer.

Payment may also be effected by credit card.



Bank details

Bank details: Sparkasse Kufstein
IBAN: AT37 2050 6077 0007 8392

Cancellation terms

  • Up to 1 month before arrival there are no cancellation charges
  • Up to 1 week before arrival: 70%
  • Short notice: 90% cancellation fee

In the event of cancellation any deposit that has been paid will be returned, unless you would like to keep this and use it as a voucher towards your next holiday. (Processing fee € 30.00)

For your safety and because the unexpected can always happen, we recommend you take out travel cancellation insurance Hotelstorno Plus from Europäischen Reiseversicherung.

Except for this, you may have insurance via a motoring association or with your credit card.

For you as a guest and for us as a hotel, cancellations are a tiresome matter. Nobody wants to think about having to give up their well-earned holiday. However as a hotel we have to make it clear to you as a guest that in the event of cancellation, costs will be incurred if we are not able to re-let the room

Is free cancellation still available in the event of Covid 19?

At the moment (as of June 2022) free cancellation is no longer available for Corona, because travel cancellation covers Corona like any other illness!

Hotelstorno Plus insurance services at a glance:

  • Cancellation protection
  • Curtailment of travel
  • Delayed arrival for your booked stay
  • Involuntary holiday extension
  • Search and mountain rescue costs, including helicopter rescue
Frequently asked questions
We have the answers

Does the guest card include cable car use in Pillerseetal as well as the price of the room?

No, unfortunately cable car use is not included in the guest card, but bus and train use in the Kitzbühel Alps is. An inclusive ticket for the cable cars can be purchased as an add-on. (Pillerseetal Card or the Kitzbühel Alps Summer Card)

What are the meal times for my pleasure-filled holiday in Hotel Kitzspitz?

Breakfast: 7.30 – 10.30
Snack, coffee & cake buffet in the summer: 14.00 – 17.00
Lunch buffet in the winter: 12.00 to 13.30
Coffee & cake in the winter: 15.00 - 17.00
Evening meal: 18.30 – 20.00 (latest meal start time – kitchen closes at 21.00)

Can you get to the Kitzspitz, hotel in Pillerseetal, without a car too?

Yes of course, as a sustainable hotel, when you choose environmentally-friendly rail travel, we collect you free of charge from Fieberbrunn rail station. (max. 4 people when you book direct and register in advance)

We are also happy to organise a taxi to collect you from Salzburg airport (the closest airport) from € 140.00 per route.

What are the check-in and check-out times for my accommodation in Pillerseetal?

  • On the day we are due to arrive, your rooms or suites will be available from 14.00.
  • On the day you are due to depart we would ask that you vacate your room by 11.00 at the latest.
  • Please let us know if you will be arriving after 20.00.

What services are inclusive?

See our inclusive services & other services here.

Kitzspitz Premium inclusive board

What are the payment options in Naturhotel Kitzspitz near Kitzbühel?

We prefer payments using cash or debit card. You can also pay with VISA or MASTERCARD. You can also pay the evening before after your evening meal, or on the day you are due to depart.

Does the Kitzspitz - wellness and family hotel in Tyrol - offer child supervision or a children’s club?

No, unfortunately we do not offer child supervision.

Is there a minimum stay in the Kitzspitz for New Year's Eve?

Yes, at New Year’s Eve there is a minimum 7 day stay, with the latest arrival being 26th December. Later arrival and shorter stays are only available if there are spaces available.

Can I store my mountain bike or E-bike in Naturhotel?

Your bike can be stored in our bike store area, and your E-bike can be charged too. Please do not take bikes into your room.

When is the Reception in Kitzspitz, Hotel Kitzbühel and the surrounding area staffed?

Our Reception is staffed from 7.30 to 22.00. Should you be arriving after 22.00, then you must have your room card and use it to open the entrance doors.

How should I dress for my meal in the 4 star Hotel Kitzspitz?

We are a 4 * hotel and would therefore ask that you dress appropriately, i.e. Do not arrive for dinner wearing a sleeveless shirt and flip flops; we would also ask that you do not sit at the terrace in the afternoon with your upper body uncovered. As a wellness hotel you can however enjoy your afternoon snack wearing your bath robe.

Can you arrive in the Kitzspitz earlier than 14.00, your accommodation in the Kitzbühel Alps?

Yes, of course, but we cannot promise that your room will be ready at that time. For a surcharge, you can also enjoy breakfast here with us and then go and do something, e.g. go for a walk, a hike or cross-country skiing/skiing.

Can I bring my dog with me?

Friendly and obedient dogs are welcome and can be brought with you upon advance registration. Charge: € 20.00 per day (not including feed). Please bring a dog basket or a dog blanket with you. Please note that for hygiene reasons, your four-legged friends are not permitted in the restaurant or the wellness & swimming area (and also not at the swimming pond/lounger area). They are very welcome on the terrace and at the bar. Should your dog not be able to stay in the room alone, they can also be with you as you dine in the bar snug. Please register in advance!

In rare cases we reserve the right to effect a final cleaning package

Are children allowed in the indoor and outdoor pools at nature hotel Kitzspitz?

Of course. Jumping in and playing ball games is however not permitted when other guests are swimming in the pool. Please note: We would ask that infants wear swim nappies when they are in the pool!

Can I purchase a ski pass and hire skis in Skihotel Kitzspitz in Pillerseetal?

No, not here in the hotel, but ski hire is available at Intersport Günther and at the cable car valley station, there is also a ski school right behind the Kitzspitz.

Is smoking permitted in Hotel Kitzspitz in the Kitzbühel Alps?

Alas no, in Austria smoking is no longer permitted in indoor areas in a hotel. All our rooms are non-smoking rooms. Smoking is still permitted on room balconies and on the terrace.

On the day I am due to depart, can I still use the wellness area in your 4 star hotel in Pillerseetal?

For a nominal amount of € 20 per person, on the day you are due to depart you can still use the wellness area until 18.00 and also get to enjoy the afternoon buffet. Late check-out with rooms for € 35 per person is only available for a short time, if your room is not to be occupied by another guest after you.

How big is the Kitzspitz, 4 star family hotel?

Our hotel has only 60 rooms, but these are cosy and familial.

Can I just book breakfast for my gourmet holiday in Tyrol, in the Hotel Kitzspitz?

Yes, when you book "with breakfast only" (afternoon snack is still included) you will receive a voucher for € 16.00 per adult (You can also just have breakfast on specific days during your holiday, then go out to eat from time to time, as long as you tell us in good time that you do not want to have your breakfast or a evening meal here with us)

Is there a car park in Hotel Kitzspitz in Pillerseetal?

A free car parking space is available for your car, many suites include a parking space in the garage or a car port space. There are also a few car port spaces for an additional charge of € 8 per day.

Do all rooms have a balcony in this wellness family hotel in Tyrol?

Yes, all our rooms have a balcony, some even have a terrace.

Is Hotel Kitzspitz a hotel with a Tesla charging station? Or is there an e-charging station?

We have 3 charging points for electric cars, 1x charge is free per stay, from the 2nd charge: € 6.00 Hybrid / € 12.00 E-car

Can I reserve a specific room number or a set table in Hotel Kitzspitz?

We are happy to take note of your preferred room or table requests and will of course do our very best to fulfil this, but we cannot make any guarantees. It often depends upon which day of the week you are arriving.